It is important to know that the companies you are ordering from provide you with coverage. This is why Panier Québec strives to make the process of ordering and processing a return as simple as possible.
All items listed on the site are “Sold and Shipped” by third-party sellers via the Panier Québec Marketplace and not “Sold and / or shipped by Panier Québec”. All Items sold on the Panier Québec platform are covered by the Return Policy for Sellers who have their account on our Marketplace.
INDIVIDUAL RETURN POLICIES
Unique Manufacturer’s Return Policy
Items covered by the Manufacturer’s Unique Return Policy cannot be returned to Panier Québec. These items are covered by a Manufacturer’s Warranty. For more information on the manufacturer’s warranty, please refer to the manufacturer’s warranty terms and conditions or contact the manufacturer.
Return Policy for Consumable Products
Items covered by the Return Policy for Consumable Products cannot be returned to Panier Québec. Consumable products may include, but are not limited to, Printer Ink, Toner Cartridges, CD / DVD media, Retail Software, Downloadable Software, Digital Products, Paper Products, Masks Facials, Gift Cards, Simulation Kits, etc., which are consumed when used. Please contact the seller for further details.
Return Policy for Non-Contract Mobile Phones
Items covered by the Non-Contractual Cell Phones Return Policy can only be returned for replacement, you must request a return to the seller, within 30 days of the invoice date. Please contact the seller for further details.
Return of Services Policy and Extended Warranty
Items covered by the Return of Services and Warranty Extensions Policy may be returned if the service or warranty has not been used or redeemed. To receive a full refund, you must make a request to the seller within 30 days of the invoice date. For refund requests made after these 30 days, you may only receive a partial refund. A pro-rated refund can be made by the warranty provider. Please contact the seller for further details.
GENERAL GUIDELINES FOR RETURNS
The following guidelines constitute the General Guidelines for Returns that may be required by sellers. All returns must follow the general guidelines of the sellers so that the individual return policy can apply. Please contact the seller for further details.
It is possible that :
- Product returns require a Return Merchandise Authorization (RMA) number.
- You must request a return within 30 days of the invoice date, unless otherwise specified above.
- Products received by sellers, under any of the following conditions, are not eligible for return and may be refused:
- Any product that does not describe the reason for the return (ie a return request for a defective product on arrival (“Dead-On-Arrival” or “DOA”) that starts up and works correctly after inspection).
- Any product with missing, damaged, altered or otherwise illegible serial number tag, manufacturer’s model or part number, and/or warranty tag.
- Any product returned without all of the original packaging and accessories, including box, manuals, cables, and any other items originally included with the product.
- Any product whose UPC code has been removed from its packaging.
- Any product that shows physical damage. If you received a damaged product, please read our Report a Shipping Issue article for guidelines and instructions on how to resolve the issue. This will not be considered a return.
- Any product for which you have submitted a rebate request by mail.
- Any product that appears to have been tampered with, personalized or modified in any way.
- Any product returned with markings or inscriptions made by the customer on the original box.
Restocking fees
In general, returns are subject to a restocking fee of 15-30% of the purchase price. A seller may charge the restocking charge to the customer’s account or deduct such charge from the refund amount for all returns, subject to the Return Policy and any product-specific policies.
Seller reserves the right to adjust the value of any item returned for refund to reflect its current market price. In such a case, the restocking charge will be applied after this adjustment.
Seller CANNOT charge a restocking fee for returns of defective products, products damaged during the original shipment, or, in the event that you received the wrong item, if the item does not match what has been presented on the Site, provided that the item falls within the period provided for by the return policy.
In the event that a product is returned and it is neither defective nor incorrect or when the product corresponds to what was presented on the Site, the product will either be returned to the customer, or the return costs initially covered by the seller will be deducted from the refund amount as well as any necessary restocking fees that may apply.
Please contact the seller for further details.
Return fees
Customers bear all return costs except for: returns of defective products, products damaged during the original shipment, or, in the event that you received the wrong item, if the item does not match what has been featured on the Site.
For products that can be returned for replacement, shipping labels are free for returns for replacement with the same item within the period provided by the applicable return policy. Contact the seller to get shipping labels to you.
NB: Applicable for returns of unopened items which are returned in the original condition, i.e. upon dispatch, and which were originally dispatched during shipments of bulky items, customers bear responsibility for all return costs.
In the event that a product is returned and it is neither defective nor incorrect or when the product corresponds to what was presented on the Site, the product will either be returned to the customer, or the return costs initially covered by the seller will be deducted from the refund amount as well as any necessary restocking fees that may apply.
Please contact the seller for further details.
RETURN OF SPECIFIC PRODUCTS
Bundled offers
Bundles are sometimes offered to customers to allow them to purchase multiple items together at a reduced price. If you wish to return a Bundle for a refund, you must make the request within the time frame provided by the applicable seller’s Return Time Policy and you must return the Bundle in its entirety.
Items sold as part of a bundle may be individually returned for replacement if you request it within the time frame provided by the applicable seller’s Return Time Policy. You must contact the seller to send you the shipping labels.
Combined Offers and Special Kits
Combination Offers and Kits include two or more items that must be purchased together to qualify for a discount. Items sold as part of a Combination Offer or Kit may be returned individually for replacement within the time frame provided by seller’s applicable Return Time Policy. You must contact the seller to send you the shipping labels.
If an individual Combination Offer or Kit item is returned for a refund, the applicable discount will be forfeited and the amount of the discount will be deducted from the refund amount. If the amount of the Combination Offer / Kit discount is greater than the unit price of the item you wish to return, the item cannot be returned for refund; you will need to return all of the Combination Offer / Kit items or return it along with other valuable items in order to get a refund.
For example, if your discount was $ 10 and you return one of the items for a refund, the $ 10 will be deducted from your refund amount. In the case of some assortments, it is not possible to return the products on an individual basis for a refund; products in the assortment must be returned in their entirety. Please see the product assortments page for more information.
Please contact the seller for further details.
Television Products
It is strongly recommended to inspect the product upon delivery to verify that there is no visible damage. For shipments of bulky items, any damage must be reported within 48 HOURS of delivery of the product. To the extent permitted by law, any damage reported more than 48 HOURS after product delivery may not be accepted by Seller for a replacement or refund.
After delivery, please read all included documentation and / or contact the manufacturer directly to determine applicable warranty coverage, if applicable.
Please contact the seller for further details.
Promotional Products from Manufacturers and Gifts from Vendors
Manufacturers may offer free promotional items with their products. To get a full refund for a purchase that includes promotional items, all items must be returned. The cost of any promotional items not returned will be deducted from the total refund amount.
Sellers may also provide gifts to their primary customers to thank them for their continued support as well as other special gifts. These gifts have no purchase value and therefore must not be returned.
Please contact the seller for further details.
For Prepaid Cards, Gift Wrapping and Memberships, Specific Product Orders or Bulk Purchases, please contact the customer service departments of the vendors concerned.
ADDITIONAL CONDITIONS
Property
In any case, Panier Québec will accept to take possession of the returned items, or returned before the item arrives at the destination address for returns.
At the discretion of the seller, a refund may be issued without a return being necessary. In this case, the seller does not take possession of the refunded item.
Cross deliveries
In general, returns must be received, inspected and approved before shipping a replacement. Please contact the seller for further details
.
Delivery refusal
In general, refused shipments are treated as regular returns and may be subject to a 15% non-refundable restocking fee. Please contact the seller for further details.
Defective product
In general, a returned defective product can be repaired, replaced or refunded at the sole discretion of the seller, except as required by law.
Disclaimer
Nothing in the Return Policy limits your rights and remedies under any law.
Please contact the seller for further details.
HOW TO CREATE A RETURN
Please contact the seller for further details to simplify the return of products.
NB: Please note that in no case will Panier Québec accept a return of merchandise.
Anything relating to: Packaging returns, Return address, Label and return document, Processing, Refunds or Exchanges, Store credit or Replacements, must be done directly with the seller or manufacturer according to the terms provided for in this effect.
Please contact the seller for further details.
Last Updated on: December 24, 2022
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