Privacy Policy

Why do we use your personal data?

We may use your personal data for various purposes which we have set out below.

• For the conduct of our business activities and to simplify the use of our services and access to our site.
• To conduct our business, including to enable you to use our services and our site, to respond to your requests, to fulfill our obligations arising from any agreement entered into with you and to contact you in connection with the foregoing.

This EXCLUDES the processing and fulfillment of your orders, returns and exchanges and the provision of information and updates relating to your orders and your account.

• To manage your account and subscriptions
  To determine whether you must register as a user of our site (Client), or of our Seller Portal (Merchant), to manage your account and your subscriptions (including to manage your personalized settings) and to benefit from the advantages associated with your use of our services.
• To communicate with you (regarding updates and changes) and provide you with customer support and respond to your requests, comments, questions or concerns, and to contact you if there are any issues with your account. These communications are provided by various means, including emails, text messages and “push notifications” on Devices (when activated). Calls can be recorded for training and monitoring purposes.
• To facilitate payments with Merchants when you make transactions on our Marketplace platform.
• Fraud prevention as may be required by applicable laws and regulations and best practices at any given time. If false or inaccurate information is communicated and fraud is identified or suspected, this information may be transmitted to fraud prevention organizations and may be recorded by them or by us.
• To allow you, as users, to communicate and carry out transactions via our Marketplace platform (Online Store) with Merchants.

Panier Québec is there to facilitate interactions between Customers and Merchants, while helping referencing and promoting products, shipping and payment. To do this, the personal data of each party must be disclosed to the others.

• To allow you to use the interactive functions on our site by allowing you to post a testimonial, a review or a comment, including on our blogs. Please note that any such testimonial, review or comment can be read, collected and used by anyone.
• To ensure the relevance of the content of our site and to maintain the security of our platform. In addition, ensure that the content of our tools is presented to you in the most efficient and secure manner possible and on your Device.
• For the purposes of research and development of our platforms by trying to better understand your requirements as a Client or Merchant for our marketing.
• To do this, we may apply profiles based on personal data and behavioral information (such as the pages of the site that you have visited or with which you have interacted, including based on personal data obtained and shared in a legitimate manner by third parties or publicly available data). These profiles may be used for our advertising, analytics, security and support activities.
• To provide you with promotional material, updates and offers, when you have chosen to receive them.

Merchants with whom you have dealt may also use your information to offer you other products or services and by mail, email, SMS, telephone and fax depending on your approval.

• Panier Québec will not use your personal data for marketing purposes via social media. Our vocation is to bring together Customers and Traders.

If you subscribe to our Newsletter, be aware that at any time you can refuse to receive promotional emails by clicking on the “Unsubscribe” link located at the bottom of all Panier Québec promotional emails or by sending an email to support @ basketquebec.com with the title: “Unsubscribe”.

If you are a registered Customer of the Panier Québec, you can also opt out of receiving promotional emails by updating your preferences in the “Email Notifications” section of your account.

NB: Please allow up to thirty (30) days for the processing of your request if you have done it manually instead of using the unsubscribe link on one of our Newsletter.

Please also note that even if you choose not to receive Newsletter emails, you may still receive communications from us that are important and / or related to your interactions with us, or otherwise as required by law.

• Please also note that our marketing emails may contain a unique campaign “invisible pixel” to let us know how you interact with our communications. We may use this information to determine, among other things, which of our emails are of most interest to you and whether you should continue to receive emails if you do not open them. The pixel will be deleted when you delete the email.

If you do not want the pixel to be downloaded to your Device, you should opt out of email marketing or view emails in text format.

Mobile apps and website analytics

In order to understand and analyze your online experiences and to determine which events, products and services may be of interest to you, we may combine information relating to your session as a visitor or other information collected by tracking technologies. (whether you are logged in or not) with personal data.

When you consent to the use of your location data, some mobile applications may use location data. Panier Québec does not.

• To enforce our conditions and in connection with legal or regulatory obligations, we may process your personal data to enforce our conditions and to comply with our legal and regulatory requirements or to communicate with regulatory authorities, legal proceedings or court decisions, as the case may be, which may include the disclosure of your personal data to third parties, court officials and / or regulatory authorities or law enforcement agencies in the context of investigations, proceedings or investigations carried out by these parties anywhere in the world or when this proves to be mandatory.

Reorganization or modification of our activity

In the event that we:
i- are being negotiated for the sale of our business or part of it to a third party;
ii- sums transferred to a third party; or
iii- are being reorganized,

we may need to transfer all or part of your personal data to the third party concerned (or its advisers) as part of a due diligence process, in order to analyze any proposed transfer or reorganization. We may also need to transfer your personal data to this reorganized entity or to a third party after the transfer or reorganization for them to use it for the same purposes as set out in this policy.